Our team works from Syria and Iraq
Write to us: info@maizny.com
Our productsFahed Agent
Every customer message in one inbox, and an agent that replies alongside your team.
Fahed Agent runs inside Odoo 17. On this sheet we write it down for you, item by item: the channels, what the agent does, where your team decides, and what you get.
In use by our clients today
One inboxEvery channel, inside Odoo
Choose one of our two numbers
Both numbers are our team's, and both answer business owners from any country.
- projects completed
- 1,200+
- clients
- 400+
- years of experience
- 9+
In short
What is Fahed Agent, and what does it do for your business?
Fahed Agent runs inside Odoo 17 and brings WhatsApp, Instagram, Messenger, Telegram, email, and website chat into one inbox. The agent answers from your information and your rules. When it isn't sure, it passes the conversation to a staff member, and your team can take over anytime. It adds no-code flows, broadcasts, in-chat opportunities and sales orders, and reports.
Who is Fahed Agent for?
- A business that gets a lot of messages on more than one channel
- A sales or customer service team working on Odoo 17
- A clinic, store, or service company that wants to know where every conversation stands
Channels
Where do the messages come from?
We connect your channels to one inbox inside Odoo. Your staff member sees the whole conversation and which channel it came from, and replies from the same place.
- Instagram messages
- Messenger
- Telegram
- Live chat on your website
We connect the channels your customers actually use, not necessarily all of them.
Some services, such as the WhatsApp Business Platform and some AI models, aren't available to businesses in every country. Before we start, we confirm with you what's actually available where your business operates.
Channel integrationThe ones your customers use
What it does
What does Fahed Agent do inside Odoo?
The agent helps, and your team decides. You set what the agent knows, when it passes the conversation to a staff member, and when it only writes a draft.
The agent and your team
Answers from your information
You give it your services, your customers' common questions, and your policies, and it answers from them. You can edit this information whenever you like.
Passes the conversation on when it isn't sure
You set the confidence threshold. If the agent doesn't reach it, the conversation goes to a staff member instead of the agent guessing.
A take-over button for your staff
At any moment, your staff member can take the conversation over from the agent and continue it.
Draft mode
The agent writes the reply as a draft, and your staff member reviews it before sending. It suits the early days, and sensitive conversations.
Automation and messages
No-code flows
You lay out your work steps on one screen: when this happens, do that, and if a condition is met, move to the next step.
Broadcasts with approved templates
Send your customers a reminder, a notice, or a promotional message on WhatsApp, with templates approved by the WhatsApp Business Platform.
Sales and follow-up
Opportunities and sales orders from inside the chat
Your staff member creates an opportunity in the sales pipeline, or a sales order in Odoo, without leaving the conversation.
Teams, roles, and routing
Conversations are routed to teams and staff members, and each staff member has permissions based on their role.
A response timer for each conversation
You set a time to reply, and the supervisor sees which conversations have gone past it.
Reporting dashboards
Conversations, response times, and what the agent answered versus what went to your team: per channel and per staff member.
The model
You choose the AI model
It isn't tied to one model: it works with any OpenAI-compatible model, or with a local model on a private server.
AI agentIt answers, your team decides
Example
What does one conversation look like?
The agent starts, then a staff member takes over when the customer asks for something the agent isn't allowed to do.
- Customer · WhatsApp
Good evening. Do you have the blue linen dress in size M? And do you take cash on delivery?
9:12 PM - Agent
Hello. Yes, size M is in stock in blue, and we take cash on delivery. Shall I prepare your order?
9:12 PM - Customer · WhatsApp
Yes, but I'd like to change the address you have for me.
9:14 PM - Customer details change ·outside the agent's permissions ·passed to the sales team9:14 PM
- Reem · Sales
Hi, this is Reem. Send me the new address, and I'll confirm your order right away.
9:16 PM - New sales order in Odoo ·created from the chat9:19 PM
Team inbox9:30 PM
- Open conversations
- 12
- Waiting for a staff member
- 3
- Drafts to review
- 4
- Past the reply time
- 1
This is where your team steps in: it reviews the drafts, replies to whoever is waiting, and starts with the late conversation.
What you get
What does the work include, and what doesn't it?
These are the usual items. Exactly what your project includes, we agree on with you and put in your written quote before we start.
| Item | Status |
|---|---|
| Fahed Agent installed on your Odoo 17 | Included |
| One inbox for the channels we connect | Included |
| An agent that answers from your information, with a confidence threshold you set, a take-over button, and draft mode | Included |
| Your first flows, built and ready | Included |
| Teams, roles, and response times set up | Included |
| Training for your team on the inbox, the flows, and the reports | Included |
| WhatsApp Business Platform fees and message chargesPaid directly to the service provider. | Not included |
| AI model usage feesPaid directly to the model provider, unless you choose a local model. | Not included |
| An Odoo subscription, if your business needs a paid editionPaid directly to Odoo. | Not included |
| Ads that bring in messagesThey're part of our digital marketing service. | Not included |
Fahed Agent is built for Odoo 17. If your Odoo is a different version, mention it in your first message so we can check it with you before any quote.
Fahed Agent installationOn your Odoo 17
Steps
How do we start with you?
We learn your business
We get to know your channels, your customers' common questions, and who on your team replies today.
Written quote
Before any work, we write down the channels we'll connect, what the agent will and won't do, and the price.
We install Fahed Agent and connect your channels
We install Fahed Agent on your Odoo, then connect the channels that are available where your business operates.
We build the agent's information and your flows
With you, we gather the information the agent answers from, set the confidence threshold, and build your first flows. We can start in draft mode until your team feels confident.
Handover and training
We train your team on the inbox, the take-over button, and the reports. We support you after handover. Support varies by project, and your quote says what it covers.
TimelineIn your quote, before we start
PriceIn a written quote
HostingIn your quote
The price, and where the system runs: we agree on both with you and put them in your written quote before we start.
Written quotePrice and hosting, before we start
Common questions
Questions business owners ask about Fahed Agent.
Do I need Odoo to use Fahed Agent?
Yes, Fahed Agent runs inside Odoo 17. If you don't have Odoo, mention it in your first message, and your written quote will say what your business needs before we start.
Does the agent reply to my customers before anyone reviews it?
You decide. You can start in draft mode: the agent writes the reply, and your staff member sends it after reviewing it. When you let it reply, it answers from your information, and it passes the conversation to a staff member if it doesn't reach the confidence threshold you set. At any moment, your staff member can take over.
Can WhatsApp be connected in my country?
It depends on the country. The WhatsApp Business Platform and some AI models aren't available to businesses in some countries, such as Syria. Before we start, we confirm with you what's actually available where your business operates, and we connect the channels that are.
Which AI model does it use?
It isn't tied to one model: it works with any OpenAI-compatible model, or with a local model on a private server. We choose the model with you, based on what's available in your country and how private you want your data to be.
Where are my customers' conversations stored?
Inside Odoo, with the rest of your business data. Where the server itself runs, we agree on with you and put in your written quote before we start.
Can I edit the agent's information and the flows myself?
Yes. You edit the information the agent answers from inside Odoo, and you build flows on a visual screen with no coding. We show your team how at handover.
How much does Fahed Agent cost?
We put the price in a written quote before we start, based on the channels we connect and the flows your business needs.
Next step: a WhatsApp message
Tell us what you need in a short message, and choose one of our two numbers. We'll read it and reply in English with what fits your business.
Choose one of our two numbers
Both numbers are our team's, and both answer business owners from any country.
Want more than conversations? We build a business operating system for you where everything is measured, from the first message to payment. Read about business systems